Help Center
Clear answers. No ticket maze.
Start with the facts below. Ask general questions in Discord, or use private support for account, billing and personal-data issues.
Discord is public. Never share passwords, access tokens, payment details, identity documents or private campaign links there.
Does Amplune need my Spotify login?+
No. Links imports public artist and release metadata through Amplune’s Spotify app credentials. Importing does not connect, edit or control the artist’s Spotify account.
Can Amplune find every platform automatically?+
Spotify supplies Spotify destinations only. Amplune gives you direct Apple Music, YouTube Music, Amazon Music, Deezer, TIDAL, SoundCloud and Bandcamp searches. You confirm the official match before it appears publicly, protecting artists with similar names.
Why is my page still a draft?+
Saving and publishing are separate on purpose. Check the artist identity, artwork, visible releases and every listening destination, then publish.
How much insight history is included?+
Free workspaces show the latest 7 days. Launch shows 90 days. Growth shows the complete history collected while the page is live.
Can Amplune produce creative work for my release?+
Yes, subject to availability and a separate written proposal. Services may include lyric videos, visualisers, 3D animation, short-form content and hands-on campaign setup. Services are not included in a subscription and are invoiced separately with applicable VAT.
What do the numbers mean?+
Page visits count loaded artist pages. Listening clicks count outbound actions to a music service. Amplune does not claim that a click became a stream or fan unless the destination reports that separately.
Can I add tracking pixels?+
Yes. Paid SmartLinks can connect an artist-owned Meta Pixel ID. Visitors see a clear accept-or-reject choice, and Amplune does not download Meta’s script before acceptance. Accepted page visits and music-link clicks are sent to that Pixel; unrestricted custom scripts are not supported.
How quickly will support reply?+
For general questions, join the Amplune Discord support channel. For account, billing or private-data issues, use signed-in support or email hello@amplune.com. Include the page URL and what you expected to happen. We aim to reply to private support by email within 72 hours.