Help Center
Clear answers. No ticket maze.
Start with the facts below. If the answer does not solve it, use the Help button to create a trackable support ticket.
hello@amplune.comDoes Amplune need my Spotify login?+
No. Links imports public artist and release metadata through Amplune’s Spotify app credentials. Importing does not connect, edit or control the artist’s Spotify account.
Can Amplune find every platform automatically?+
Spotify supplies Spotify destinations only. Amplune gives you direct Apple Music, YouTube Music, Amazon Music, Deezer, TIDAL, SoundCloud and Bandcamp searches. You confirm the official match before it appears publicly, protecting artists with similar names.
Why is my page still a draft?+
Saving and publishing are separate on purpose. Check the artist identity, artwork, visible releases and every listening destination, then publish.
How much insight history is included?+
Free workspaces see the most recent 7 days. An active Artist or Pro subscription keeps and displays the complete history collected while the page is live.
What do the numbers mean?+
Page visits count loaded artist pages. Listening clicks count outbound actions to a music service. Amplune does not claim that a click became a stream or fan unless the destination reports that separately.
Can I add tracking pixels?+
First-party visit and click measurement is live. Artist-controlled Meta, Google, TikTok and other pixel integrations are planned only with consent controls and clear plan limits; we do not pretend they are active before that work is complete.
How quickly will support reply?+
This is a small artist-led team. Send a ticket through the Help button or email hello@amplune.com. Include the page URL and what you expected to happen.